FAQ - Frequently Asked Questions
General Questions
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How do I contact Postcards Unlimited? |
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Please contact us via email or via phone: 888-702-9991.
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What methods of payment are accepted? |
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All major credit cards and checks*
*Please note: if paid by check, job will NOT go to press until Paid.
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What if I’m not comfortable ordering online? |
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Call us! Our sales representatives are available 9-5 M-F EST.
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When will my credit card be charged? |
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As with all print, your card is charged at the time of order; however, printing does not take place until you have approved your proof.
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What is your refund policy? |
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If a mistake is made by Postcards Unlimited, we will make it correct at no added expense to you. Sorry… personalized orders are final, once printed.
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How long will it take to complete my order? |
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Turnaround time is 5 business days from Proof Approval.
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Printing Questions
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What types of postcards do you offer? |
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We are committed to the larger postcard. Although more expensive to send, they are proven to yield better response.
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What if I want full color on both sides. |
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Simply ask, however, there may be an additional charge.
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What type of files formats do you accept? |
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Need Answer.
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How long will it take to receive my proof? |
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You will have a proof, usually within 24 hours after receiving your personal info, photo and other materials required.
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How accurate will the color match my artwork? |
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Due to differences in equipments, paper, inks and other possible conditions, a reasonable variation is expected and cannot be avoided. Postcards Unlimited guarantees accuracy to be within 85-95% range.
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Can I get a sample of your products? |
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We are more than happy to send you a sample of our work. Where do we send it… just let us know.
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Design Questions
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Do I need to use your design services? |
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No. Although we are happy to work with you, you may submit print jobs created by any agency. Postcards Unlimited reserves the right to a minimum charge should files not meet printing specs.
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Will I be charged if I submit files incorrectly or that require changes? |
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We will work with you every step of the way; however, if your designer does not call us prior to submitting files, there may be a minimal set-up charge to make it ready for production. Using our designs is your most cost-effective way, of course.
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What if I have all my materials but don’t know how to prepare it for printing? |
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Can I use images and artwork I find online? |
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Images purchased on-line can be used if not less than 300 dpi (Hi Res files)… and, if licensing requirement, if any, are met by you.
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What if I don’t like the postcard design or want some changes made? |
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As mentioned, using our designs saves you dollars and the campaigns are proven; however, we can custom the designs (See Design services for fee structure… or, call).
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Mailing Questions
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What does your postcard mailing service include? |
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- Data base management to prepare list for mailing
- Ink jetting (with most up to date postal approved software)
- Sorting
- Delivery to Post Office
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Do you use labels to address the postcards? |
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No. The most current ink jetting machine and approved mailing software is used.
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Do I need my own postage permit? |
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You will only need your own permit if you are sorting and mailing the postcards yourself, in which case the indicia needs to be part of your proof approval, however, one of the advantages of using a mail service is that their/our permit is used, saving you $160.00 each year.
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Where will my postcards be mailed from? |
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As required by the US Post Office, cards must be mailed from the Post Office of the utilized Indicia; i.e., if we are mailing your postcards, they will be mailed from the Lynchburg, VA Post Office.
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How long will it take for my postcards to be delivered? |
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See Mailing Services in our drop down menu. Specifically, if you choose First Class mail, your cards will arrive in 3-5 days; if Standard, allow 7-10 business days.
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What type of postage rate should I select? |
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Do I need to have my list updated if I'm mailing First Class? |
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Because we use the most current mailing software required by the US Post Office, your mailing list is automatically updated. However, this is for correct addresses only and if one on your mailing list has not forwarded their mail, this will not be corrected. One of the reasons for using First Class, and/or an Ancillary Service Request, is to help in updating your list and keeping it current.
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What is NCOA? |
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National Change of Address, now required by the US Post Office. Many mailing services charge for this service or require that you meet it prior to sending your list. Postcards Unlimited provides the service at no additional charge.
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